New Features. Same Adventure.

Make sure your email, phone, and mailing address are up to date. On March 23 activate your new card and enroll in the new portal. Update recurring payments and re-enroll AutoPay after conversion (if applicable). Choose eStatements and add your card to your mobile wallet. If you use Online Banking transfers or Bill Pay to pay your card, plan to switch, those payments will no longer process after March 14. If you need past statements, download them from eZCard now. If you might need a replacement card for your current card, contact Card Services before March 6.

If you normally mail your credit card payment, please read this message carefully. If you use your March 2026 statement to make your April payment, the mailing address shown on that statement may be incorrect. If you have not yet mailed your April payment, please do not use the mailing address shown on your March statement. Your mailed payment may be returned to you via USPS or forwarded to Lookout for trailing activity payment posting, which may take longer than usual. We recommend using the Lookout Groundwork Card Portal for accurate, on-time payments, or mail it to the correct address below: Groundwork Card/Visa PO BOX 660493 DALLAS, TX 75266-0493

Your security deposit will no longer be held by Lookout Credit Union. It will be automatically transferred to MRV Banks and held in a Security Deposit Account as collateral for your secured card account. You will not be able to withdraw the deposit while the account is open. If the account is closed, MRV Banks may apply some or all of the deposit to any remaining obligations on the account. After your card is paid in full and your account is closed, any remaining security deposit funds will be returned to you. After the end of the second billing period (approximately 60 days) and once funds are applied to reduce your remaining balance to zero, MRV Banks generally returns any excess funds within ten business days.

Your rewards balance will carry over to your new card. Rewards will be redeemable beginning April 2026.
 Exclusions Apply: If you have Rewards Points available on your Lookout Credit Union Mastercard Secured Card Account, your points must be redeemed by 3/18/2026. Unused points will expire on 3/19/2026.

Early enrollment helps ensure you can access your account right away, confirm your contact info, and link your bank—so payments and AutoPay setup are quick after conversion.

If you currently use AutoPay, you’ll need to re-enroll after conversion. Your previous AutoPay settings will not transfer.

Beginning March 14, your credit card will no longer appear in Online Banking (the “Credit Card” account tile will be removed). You’ll manage your card through the Groundwork Card portal.

Online Banking transfers to your current credit card (including scheduled transfers) will no longer process after March 14. To avoid missed payments, please plan to make payments through the Groundwork Card portal going forward.

Groundwork Card will not make a hard inquiry for your credit report as a condition of issuing you a Lookout Groundwork Card.

Bill Pay payments to your current credit card will no longer process after March 14. Please plan to make payments through the Groundwork Card portal going forward.

During the transition, payments mailed to the current lockbox will not be processed and may be returned. Please use the payment options in the Groundwork Card portal (or contact us for help making a payment).

Statements will no longer be available through eZCard. If you need past statements, we recommend downloading them now. Going forward, statements will be available through the Groundwork Card portal.

Online Banking access to the new card is still in progress and may not be available immediately. Until it’s ready, please use the Groundwork Card portal to view your card activity and make payments.

Look for your new Lookout Groundwork Card in the mail in March 2026. Until then, you can continue to use your current credit card as you have been. New card issuance subject to your account eligibility, including being open and good standing.

You may continue to use your current Lookout credit card until you receive your new Lookout Groundwork Card in the mail. Once you receive and activate your new card, your current card will no longer be valid and should be destroyed.

Yes, your account number will change when you receive your new Card. Issuing a new card account number will assist us with a top priority of Card security. The new account number and expiration date will assist us in protecting your account from fraud. The three-digit CVV number on the back of your Card will also change. Note: Please be ready to contact merchants with whom you have recurring payments linked to your current Card. They will need the updated information of both the Card and CVV numbers on the new Card in order to process future charges. This applies to authorized users as well. An authorized user is granted access to another individual’s credit card account. The user has the same charging privileges as the primary cardholder but isn’t financially responsible.

The new cards will enable you to make contactless payments (also referred to as touch-free or tap-and-pay). Not only is this convenient when you pay, contactless credit cards add security with the use of tokenization to mask your actual credit card number and protect your Card information from being stolen. Also, you can continue to load your Card to your mobile wallet, which will use the same tokenization as contactless cards.

The credit limit on your new Card will remain the same as that of your existing Card.

Your due date may change. If you wish to select a new payment due date, you may contact Lookout Groundwork Card at 1-866-614-0322 (Monday through Friday from 8 a.m. to 6 p.m.) after you receive the first statement with your new Card.

Contactless payments, also referred to as Tap & Go® or Tap to Pay, wirelessly transmit your encrypted credit card information to a contactless-enabled point of sale machine. Lookout Groundwork Visa credit cards are now contactless enabled so your card never leaves your hand. No wallet? No problem. Add your Lookout Groundwork Visa card to your mobile wallet and pay with your phone or compatible smart watch. Use anywhere you see the Contactless symbol at checkout for a faster, safer and more convenient way to pay.

Yes, contactless payments are secure. Contactless payments put you in control and protects your data. Your card or device never leaves your hand, reducing the risk of loss or counterfeit, and each purchase is uniquely encrypted so your actual card number is never used.

You do not need a PIN to use a Lookout Groundwork credit card for a merchant transaction. A PIN is required if you would like to use your Lookout Groundwork credit card to withdraw cash from an ATM. To set up your ATM pin, use the number listed below and when prompted, say "Select PIN": 1-888-886-0083

If you wish to create or change an ATM PIN, use the number listed below and when prompted say, “Select PIN”: 1-888-886-0083